SPECIAL OCTOBER SALE 🎉 All Shoes Get 25% OFF on 15th October! HURRY UP!
Luna Logo
Returns & Exchanges - Luna Footwear

Returns & Exchanges

We want you to love your Luna shoes. If you're not completely satisfied, our easy return and exchange process has you covered.

30 Days
Return Window
Free
US Returns
Easy
Online Process
Quick
Refunds

Start a Return

Initiate your return online in just a few clicks. Get your prepaid shipping label instantly.

Begin Return

Need a Different Size?

Exchange for a different size or color. We'll ship your new pair as soon as we receive your return.

Start Exchange

Need Help?

Our support team is here to assist you with any questions about returns or exchanges.

Contact Support

Return Policy Overview

Simple, straightforward policies designed with your satisfaction in mind

30-Day Window

Return within 30 days of delivery

Original Condition

Unworn with tags attached

Free US Returns

Prepaid shipping labels provided

Quick Refunds

Processed within 3-5 business days

Important Information

What Can Be Returned:

  • Full-price items within 30 days
  • Defective or damaged products
  • Wrong items received

What Cannot Be Returned:

  • Sale or clearance items
  • Worn or used products
  • Items without original packaging

How to Return Items

Follow these simple steps to return your items

1

Initiate Your Return Online

Log into your account and go to "Order History." Select the items you want to return and choose your reason. You'll receive a return authorization and prepaid shipping label.

Don't have an account? Use the guest return option with your order number and email.

2

Pack Your Items

Place the items in their original packaging with all tags still attached. Include the original receipt or packing slip. Make sure the items are in new, unworn condition.

Include original tags
Use original packaging
No worn items
No damaged packaging
3

Ship Your Return

Affix the prepaid shipping label to your package and drop it off at any authorized shipping location. You'll receive a confirmation email with tracking information.

Keep your tracking number until you receive confirmation that we've processed your return.

4

Receive Your Refund

Once we receive and inspect your return, we'll process your refund within 3-5 business days. The refund will be issued to your original payment method.

Credit Card Refunds

5-10 business days to appear on statement

PayPal Refunds

Usually instant or within 24 hours

How to Exchange Items

Need a different size or color? Our exchange process is simple and fast.

Exchange Options

Size Exchange

Exchange for a different size of the same style. We'll ship your new size as soon as we receive your return.

Color Exchange

Prefer a different color? Exchange for any available color of the same style.

Style Exchange

Not loving the style? Exchange for any other available product of equal or greater value.

Exchange Benefits

Free expedited shipping on your exchange
Priority processing for exchanges
We ship your exchange before receiving your return
No restocking fees for exchanges
Extended 45-day window for exchanges

Pro Tip: Start your exchange within 14 days of delivery to get expedited shipping at no additional cost.

International Returns

Special instructions for our international customers

For International Customers

  • Return shipping costs are the responsibility of the customer
  • Customs duties and import taxes are non-refundable
  • Include all customs documentation with your return
  • Allow 2-3 weeks for international returns to reach us

Recommended Carriers

DHL Express Recommended
FedEx International Good Option
UPS Worldwide Good Option

Ready to Start Your Return?

Begin your return or exchange process now. Have your order number and email address ready.

Start Return Process Get Help