Frequently Asked Questions

Placing an order is simple! Browse our collection, select your preferred size and color, click "Add to Cart," and proceed to checkout. You'll need to create an account or checkout as a guest, enter your shipping information, and complete payment.

We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also support PayPal, Apple Pay, and Google Pay for faster checkout.

Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter our processing system and cannot be changed. If you need to make changes after this period, please contact our customer service team immediately.

Standard shipping typically takes 3-7 business days. Express shipping (2-3 business days) and overnight shipping are also available at checkout. International shipping times vary by destination but generally take 7-14 business days.

Yes! We ship to over 50 countries worldwide. International shipping costs and delivery times vary by location. All customs duties and import taxes are the responsibility of the recipient. You can view available countries and shipping costs at checkout.

Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order by logging into your account and visiting the "Order History" section. For real-time updates, use the tracking number with the carrier's website.

We offer a 30-day return policy from the date of delivery. Items must be unworn, in original condition with tags attached, and in the original packaging. Sale items are final sale and cannot be returned.

To exchange for a different size, initiate a return through your account and select "Exchange" instead of "Return." You'll receive a prepaid shipping label. Once we receive your return, we'll ship the new size immediately. If the new size is out of stock, we'll issue a refund or store credit.

Refunds are processed within 3-5 business days after we receive and inspect your return. The time it takes for the refund to appear in your account depends on your payment method and bank processing times. Credit card refunds typically take 5-10 business days, while PayPal refunds are usually instant.

We provide detailed size charts for each product. Measure your foot length and compare it with our size chart. For the most accurate fit, we recommend measuring your feet at the end of the day when they're at their largest.

Most of our customers find our shoes true to size. However, fit can vary by style. We include specific fit notes for each product (e.g., "runs large" or "runs small"). Customer reviews also provide valuable insights about fit from people who've purchased the same style.

Care instructions vary by material. Generally, we recommend:

• Leather: Use leather conditioner and avoid excessive water exposure
• Fabric: Spot clean with mild soap and air dry
• Suede: Use a suede brush and protective spray
• Always store in a cool, dry place away from direct sunlight